Some of Our Most Frequently Asked Questions

 

Q, Is the alarm system easy to operate?

 

Yes, very easy in fact. It take only the press on one button to turn the

system ON. A programmed time will give ample time to leave the

property before the alarm becomes active (turned ON).

 

When you come home, you enter the four digit code and press

the “away” button to turn the system OFF.

 

Example, when coming into the property to turn the alarm off, you would

press 1 2 3 4 and the “away” button if your code was 1 2 3 4.

 

You only have to enter the code when you are entering the home,

not when leaving. (See notes re remotes below)

 

When going to bed, you simply press the “stay” button. If you would like to use the night mode, the

technician when installing your system will set the alarm up so at night you can have some detectors

on and some off. The large easy to read buttons are also backlit at night so they are easy to see

and feel at all times.

 

Q. When I arrive home, is there enough time to turn the alarm off before I get to the code pad?

 

Yes, our technician will program the alarm system so your entry detector will allow a comfortable time for you to enter the property and turn the alarm off. You can have two entry detectors, perhaps the front door and that garage or hallway might be set up as entry detectors. If you purchase the remote control fobs, you can turn the alarm on and off without having to use the code pad. This makes it far more convenient especially when arriving home with young children and or carrying parcels etc.

 

Remotes. If you would like to operate the alarm from an optional remote control button (as mentioned above), you simply press one button to turn the alarm on and one button to turn the alarm off. The remote controls will work from anywhere within the property providing you are close to the house including the front and rear yards of a standard suburban property. You can also use the remote fob to activate “stay” mode.

 

Your remote can be on your key ring, in your purse or beside the bed.

 

You can also use the remote control button for a panic / emergency button by simply pressing two buttons simultaneously. If you have remotes, you do not need to access the code pad when coming and going from the property. This makes it far easier especially if you have children or parcels in your arms. Very convenient indeed.

 

Q. How many detectors should I have?

 

This depends on the size of your house and what specific areas you would like to be protected. Some owners are happy to have just two detectors in the house. One to cover the lounge living area and one in the hallway or master bedroom. Other owners prefer to have detectors in most rooms throughout the house as well as in the garage. An owner of a typical four bedroom house would probably prefer to have four detectors, one in the master bedroom, one in the hallway, one in the lounge living area and one in the family room. The spare or other bedrooms, the office and the garage are optional and sometimes required.

 

The number of detectors required is an individual choice and while we can give you options, it is your choice as to how many detectors you require to protect your family, your property and your valuables.

 

Q. When turning the alarm on, should the doors and windows be closed throughout the property as well as the air conditioning turned off  to prevent the movement of air in the alarmed areas?

 

Yes! All rooms should have all external windows & doors closed and as well, the air-conditioning should be turned OFF when the alarm is on to prevent false alarms.

 

Q. Can I have some detectors on and some others off at different times?

 

Yes, this is very easy to do via the code pad. You simply enter the detector numbers that you want OFF and then turn the alarm ON. The detectors that are turned Off will blink to show you that they are not operating. To reset the alarm, simple turn the alarm off and you are back to normal. You can have your usual “stay mode” (night mode) programmed in by the technician and you can isolate any detectors (zones) yourself by simply following the instructions in the user guide.

 

Q. Can I self monitor my alarm through my mobile phone instead of having it monitored back to base?

 

Yes you can however the initial installation prices is higher. Instead of commencing at $399 the price would be from $999.00 as you would not receive the monitoring discount subsidy however you would save money over the three years if you self monitor your alarm. If you are thinking about doing this, please read the benefits of monitoring at www.alarmsinfo.com/monbenefits . There are many benefits to having your alarm professionally monitored.

 

Q. How does the alarm work.

 

The alarm system is connected to the telephone network via your phone line and reports to the Emergency Response Centre in the event of an alarm. The Emergency Response Centre is able to determine which room an alarm was activated in and if there was one or more rooms where an alarm event occurred.

 

The Emergency Response Centre can also determine if an emergency alarm was activated, if the power to the alarm has been on battery back-up for more than an hour, if the alarm system has reported a fault condition or a tamper situation has occurred. Subject to the alarm event or report the monitoring room receives, it will act accordingly.

 

Q. What does the Emergency Response Centre do then?

 

The Emergency Response Centre will respond subject to your instructions which are given when you install your alarm system. You can update these instructions at any time.  Usually, the first phone call is to the premises and if not answered then to the contact list of names and numbers which you provide to us. 

 

If you are home and answer the phone, you give your password and that is the end of the matter. Otherwise, the Emergency Response Centre will contact your nominated contact persons to advise them of the alarm event whereupon they can look into the alarm and or instruct the Emergency Response Centre to send a patrol to the premises. Please check with us that a patrol response service is available in your area.

 

When an Emergency alarms is received, we contact the emergency services on your behalf usually (subject to your prior instructions) after first phoning the premises to confirm the alarm event. If no response is received from the property, the emergency services are alerted and the contact list is also contacted. All of these procedures are subject to your prior written instructions. 

 

Q. What happens if you cannot contact anyone to report the alarm to.

 

We can only act upon your instructions so it is important to set your instructions and keep your instructions up to date as your circumstances change so if nobody can be contacted, then we can be authorised to send a patrol to the property to investigate the alarm event.

 

Q. How much does it cost to send a patrol to the property?

 

$77.00 including GST. It is unlikely that you may ever use this service however it is available at any time if you ever need to have the premises checked in your absence and the absence of the persons on your contact list. This response can be authorised on a standing arrangement or on a  case to case basis depending on the circumstances of the alarm event. Please ask about the various options available. 

 

Q, What happens if the power to the alarm fails?

 

If the power to the alarm fails or is turned off accidentally or for any reason, the battery back-up will take over and the alarm will continue to operate normally. If the mains power is not restored within one hour, the Emergency Response Centre will phone your contact list to report this situation to you.

 

Q. What about false alarms?

 

False alarms are very rare. If a false alarm occurs, it is usually caused by a window left open or something similar.

 

Q. How long does the siren run for in an alarm event?

 

The siren can be programmed for a specific time to suit your environment. We recommend only 1 to 2 minutes in a residential area and perhaps 5 -10 minutes or more in a commercial or rural area.

 

Q. Do I need to have a special power point installed for the alarm?

 

Not usually however if the technician cannot locate a suitable power point, he will assist you where possible to arrange for a licensed electrician to install a power point for you which is an additional cost to the installation costs as quoted. Please enquire further with the technician in this regard.

 

Q. I have an ADSL telephone line, can I have an alarm system using this same line?

 

Almost always, yes! Sometimes no.

 

We can usually overcome any difficulties by installing a central filter or splitter at a special reduced rate of only $99.00. On rare occasions, difficulties are encountered which may require rewiring of the telephone system by the installation technician or in some cases you may need a specialist phone technician to attend the premises.

 

In very rare circumstances, you may require a separate phone line installed.

 

While this is indeed very rare, It is possible. If this happens, we will work with you to overcome the problem in the quickest possible time and at the lowest possible cost and inconvenience.

 

Q. Is there a Warranty included with the Bosch security system?

 

Yes, 3 years on all parts as well as labour during the first 12 months. Warranty claims are rare.

 

Q. Do you provide warning stickers?

 

Yes, window stickers are available which we provide upon installation.

 

Q. What if I sell the house within the three year monitoring agreement period?

 

This can happen of course and as you are committed for the 36 month period, it is best to transfer the balance of the monitoring period to the new owners.  When listing the house for sale, tell your agent that the alarm is included with the sale of the property provided the purchasers agree to take over the remaining contract period. Our experience is that most new owners are happy to do this.

 

We have known some owners negotiate the sale price to include the alarm system and pay out the remaining monitoring fees as an incentive to obtain the best possible price for the house.

 

It is also possible to transfer the monitoring agreement to another property that already has an alarm installed or relocate your existing alarm to your next or another house and continue the monitoring.

 

Payment. You can pay for the installation by cheque, credit card or cash. If paying by credit card, your card will not be processed until after the installation and your card statement will show ASA Security Alarms Elanora. Your monthly monitoring fess to Signature Security Group can be paid by direct debit against your credit card or Bank monthly, three monthly or annually.

 

You can also pay the full 36 months monitoring of $1188.00 in advance at one time so as not to be bothered with monthly payments. This is optional.

____________________________________________________________________________________________________

 

For all other enquiries please contact me. Phone 0408 799 200 or  1300 799 200 - 7 days

Easy to read display with  large easy to read buttons

Away button

Stay button

PANIC

FIRE

MEDICAL

Emergency buttons for Panic,

Fire &

Medical

Home Security Alarms hard wired from.. *$399

Business, Home, factories & warehouse Security Alarms for Brisbane,

Gold Coast & Sunshine Coast Areas - Call us 7 days & SAVE! - 1300 799 200.

Monitoring of existing alarm systems from just $33 per month

Robert M Pearce - Justice of the Peace (Qualified)

Queensland Security Licence Numbers 3247204, 3248283

Back to base Monitoring or Self Monitored Systems via your Mobile Phone

* Total price over 36 months is $569 inc GST + (36 x $33 inc GST) = $1,757 inc GST.

BOSCH

Please click on the links below for more prices and detailed information

Need a few

questions answered or a

quote over the phone? Have you got a problem with your existing  alarm system?  FREE ADVICE. Just  call me 7 Days.

Bob Pearce  on

1300 799 200

Pet Detectors are available.

 

Please email me at

alarmsinfo@bigpond.com

 

for any enquiries, to make an appointment

or if you would like to make a general enquiry, please click here or call me on 0408 799 200

Bob Pearce

 

Mobile - 0408 799 200

Office - 1300 799 200

Fax - 07  3319 0988

 

alarmsinfo@bigpond.com

All Bosch Security Components

carry a three year (36 months) warranty

* Total prices over 36 months is the initial price + monitoring (36 x $33 inc GST) = total price over 36 months including GST.

Queensland Security Licence Numbers 3247204, 3248283